HCL Mega Walk-in Drive Hiring Order Management Role Any degree- Apply Now

HCLTech, a global technology firm with a workforce of over 221,000 across 60 countries, offers industry-leading capabilities in digital, engineering, cloud, and AI. Our broad portfolio of technology services and products enables us to serve clients across various sectors.

We provide industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. As of September 2023, our consolidated revenues for the past 12 months total $12.9 billion. Visit hcltech.com to discover how we can accelerate your progress.

HCL Mega Walk-in Drive Hiring Order Management Role Any degree- Apply Now

HCL Mega Walk-in Drive Hiring Order Management Role Any degree

Job Profile: Order Management

Required Degree: Any Degree

Required Experience: 1-3 Years

Salary: Not Disclosed

Work Location: Bengaluru, Karnataka

Event Location: Bengaluru, Karnataka

Walk-in Date: 21 December 2023

Job Description

The Order Manager is primarily responsible for ensuring the order is verified, keyed, submitted, completed, and flows to billing. This process involves several handoffs and complexities based on the region, customer, product, and other variations depending on the services sold.

Your Role & Responsibilities

  • Order verification (OVC) and Order Entry
  • Data gathering and order verification with the customer
  • Review order status communication plan
  • Confirm all documentation and Customer information provided by Sales, Solution Architect, Global Client Services, and the Customer is complete.
  • Update and complete order information
  • Submit order to provisioning.
  • Fallout / Exception Order Management
  • Track assigned orders, resolve order fallout tasks, and drive resolution of order rejections.
  • Escalate to supplier organizations on orders requiring action.
  • Confirm that all pre-work activities related to activation are complete.
  • Coordinate test and install.
  • Scheduling activation
  • Provide senior level support for escalated orders, high visibility clients, and high revenue orders.
  • Manage and resolve fallout in specialty areas such as circuit provisioning and Network builds.
  • Provide vendor partner oversight.

Background, Skills, Experience, and Qualifications

  • General knowledge of Telecommunications, Networking Technologies, and Solutions
  • SFDC tool & processes knowledge
  • Ability to deliver written and verbal messages with customers.
  • Requires critical thinking in the decision-making process.
  • Overall technical aptitude and forward thinking
  • Must be English literate and numerate.
  • Strong customer service focus with drive to deliver a world-class customer experience.
  • Clear confident communicator with strong written and verbal presentation skills
  • Ability to work on own initiative with minimal supervision and also as part of a wider project/team.
  • Perform well under pressure to meet deadlines.
  • High attention to detail, data accuracy, and quality of input
  • 3+ years demonstrable experience in a Business to Business (B2B) / Corporate Environment
  • Problem management skills and strong analytical skills.

Walk-in Date: 21 December 2023

Interview Time: 10 AM to 1 PM

Event Location:

ITPL SEZ, Aviator Building, 5th Floor Unit-B, Whitefield Main Rd, Bengaluru, Karnataka 560066.

Contact HR: Harini M – harinim@hcl.com

Click the link to know more.

Leave a Comment